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Thread: update.inf file missing

  1. #1
    Grantcounty Guest

    Default update.inf file missing

    My system has not been able to install MS Updates for some time. I have been
    trying to solve the problem with the recommendations listed in this group. I
    have run the bat files listed started and restarted the incryption service
    with auto on. In the process I have discovered that my system does not have
    the update.inf file. It isn't present even in a cab file. I will probablyh
    have to run some process to build it. I have tried to have the auto update
    installed but that won't happen because the site already sees it installed.

    Question: what process installs update.inf? I am running XP with SP3. I have
    also noticed that I cannot display my application, security, and system event
    logs.
    Thanks_Grantcounty

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  3. #2
    Shenan Stanley Guest

    Default Re: update.inf file missing

    Grantcounty wrote:
    > My system has not been able to install MS Updates for some time. I
    > have been trying to solve the problem with the recommendations
    > listed in this group. I have run the bat files listed started and
    > restarted the incryption service with auto on. In the process I
    > have discovered that my system does not have the update.inf file.
    > It isn't present even in a cab file. I will probablyh have to run
    > some process to build it. I have tried to have the auto update
    > installed but that won't happen because the site already sees it
    > installed.
    >
    > Question: what process installs update.inf? I am running XP with
    > SP3. I have also noticed that I cannot display my application,
    > security, and system event logs.


    Sounds like you are/have been infested/infected with some horrible things
    and/or you have some drive/file corruption going on.

    What is your current backup situation? In particular, your (things you
    created) documents (word, excel, powerpoint, open office, wordperfect, etc),
    Internet Favorites/Bookmarks, emails, contacts, pictures/photos/images,
    music/pother audio, installation files (executables), serial numbers and
    product keys, databases, etc and so on? Best if you also have some sort of
    full image of the drive on your computer, but if you have at least your
    stuff, the rest can be rebuilt around that.

    Here's my suggestion - it's a procedure, not a 'do this and try again, if
    that doesn't work, do this and try again' - but a 'do this, this, this,
    this, this and this and then try' thing. Long, easy, but time consuming.
    If nothing else, you will end up with a cleaner system and a lot of possible
    issues will be eliminated.

    First - please verify the exact edition, version and architecture of
    Windows XP you have:

    Press and hold down the Windows key on your keyboard and then press the
    "Pause/Break" key. Let go of both. This is equivalent in Windows XP to
    having right-clicked on the "My Computer" icon and chosen "Properties"
    from the menu that appears. When the new window appears - ensure you are
    under the "General" tab. Is there *anything* in there to indicate you
    have a 64-bit version of Windows XP, like the words, "Windows XP
    Professional x64 Edition Version"?

    Next we will get the edition and version information...

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    winver
    --> Click OK.

    The picture at the top of the window that opens will give you the general
    (Operating System name and edition) while the line starting with the word
    "version" will give you the rest of the story. Post _both_ in response
    to this message verbatim. No paraphrasing - instead - ensure
    character-for-character copying.

    What version of Internet Explorer are you currently using? Easy to find
    out. Open Internet Explorer and while that is in-focus, press and hold
    the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    (just once, no holding) the "H" key. Now, with the "ALT" key still
    pressed, press (just once, no holding) the "A" key. That will bring up
    the "About Internet Explorer" window. It will give you the exact version
    you are using - repeat what you see there in response to this message.

    Reboot so you start with a fresh machine. For everything here you will
    need to logon as an user with administrative (installation) priviledges.

    Fix your file/registry permissions...

    Ignore the title and follow the sub-section under
    "Advanced Troubleshooting" titled,
    "Method 1: Reset the registry and the file permissions"
    http://support.microsoft.com/kb/949377
    *will take time
    ** Ignore the last step (6) - you'll said you have SP3 already...

    You will likely see errors pass by if you watching, even count up. No
    worries *at this time*.

    *After* that is done, continue on to the next part where you clean off
    some excess (unnecessary) files. It only removes those you definitely
    do not need, if you follow the directions *as given* and do not deviate.
    So reboot (for each of these steps, it is just best to reboot right
    before - but I will continue to point that out) and logon as an user with
    administrative priviledges.

    Download/install the "Windows Installer CleanUp Utility":
    http://support.microsoft.com/kb/290301

    After installing, do the following:

    Start button --> RUN
    (no "RUN"? Press the "Windows Key" + R on your keyboard)
    --> type in:
    "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
    --> Click OK.
    (The quotation marks and percentage signs and spacing should be exact.)

    It will flash by *quick*, don't expect much out of this step to get
    excited about. But the cleaner your machine is to start with, the
    better your luck will be later (not really luck - more like preparedness,
    but that's not as fun to think about, eh?)

    Yeah - you will get tired of rebooting - but let's soldier on and reboot
    again and logon as an user with administrative priviledges.

    This time (and this is one of the more time-consuming steps) you will be
    running (one at a time with reboots in-between each) three different
    anti-spyware/anti-malware applications to ensure you come up clean.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    SuperAntiSpyware
    http://www.superantispyware.com/

    Reboot and logon as administrative user.

    Download, install, run, update and perform a full scan with the following
    (freeware version):

    MalwareBytes
    http://www.malwarebytes.com/

    Reboot and logon as administrative user.

    Download and run the MSRT manually:
    http://www.microsoft.com/security/ma...e/default.mspx

    You may find nothing, you may find only cookies, you may think it is a
    waste of time - but if you do all this and report back here with what you
    do/don't find as you are doing all of it - you are adding more pieces to
    the puzzle and the entire picture just may become clearer and your
    problem resolved.

    Reboot and logon as administrative user.

    Download/Install the latest Windows Installer (for your OS):
    ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    http://www.microsoft.com/downloadS/d...displaylang=en

    Reboot and logon as administrative user.

    Download the latest version of the Windows Update agent from here (x86):
    http://go.microsoft.com/fwlink/?LinkID=91237
    .... and save it to the root of your C:\ drive. After saving it to the
    root of the C:\ drive, do the following:

    Close all Internet Explorer windows and other applications.

    Start button --> RUN and type in:
    %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    --> Click OK.

    (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    NEXT --> When it finishes installing, click on "Finish"...

    Reboot and logon as administrative user.

    Visit this web page:

    How do I reset Windows Update components?
    http://support.microsoft.com/kb/971058

    .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    both times. Check the "I agree" box and click on "Next". Check the box
    for "Run aggressive options (not recommended)" and click "Next". Let
    it finish up and follow the prompts until it is done. Close/exit and
    reboot when it is.

    You should now perform a full CHKDSK on your system drive (C...

    How to scan your disks for errors
    http://support.microsoft.com/kb/315265
    * will take time and a reboot

    You should now perform a full Defragment on your system drive (C...

    How to Defragment your hard drives
    http://support.microsoft.com/kb/314848
    * will take time

    Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
    and utilize the built-in WIndows Firewall only.

    Reboot and logon as administrative user, open Internet Explorer
    and visit http://windowsupdate.microsoft.com/ and select to do a
    CUSTOM scan...

    Every time you are about to click on something while at these web pages -
    first press and hold down the CTRL key while you click on it. You can
    release the CTRL key after clicking each time.

    Once the scan is done, select just _ONE_ of the high priority updates
    (deselect any others) and install it.

    Reboot again.

    If it did work - try the web page again - selecting no more than 3-5 at a
    time. Rebooting as needed.

    The Optional Software updates are generally safe - although I recommend
    against the "Windows Search" one and any of the "Office Live" ones or
    "Windows Live" ones for now. I would completely avoid the
    Optional Hardware updates. Also - I do not see any urgent need to
    install Internet Explorer 8 at this time.

    Seriously - do all that. This is like antibiotics - don't skip a single
    step, don't quit because you think things will be okay now - go through
    until the end, until you have done everything given in the order given. If
    you have a problem with a step come ask and let someone here get you
    through that step. If you don't understand how to do a step, come back
    and ask here about that step and let someone walk you through it.

    Then - when done - let everyone here know if it worked for you - or if
    you have more issues.

    --
    Shenan Stanley
    MS-MVP
    --
    How To Ask Questions The Smart Way
    http://www.catb.org/~esr/faqs/smart-questions.html



  4. #3
    Harry Johnston [MVP] Guest

    Default Re: update.inf file missing

    On 2010-04-13 1:19 p.m., Grantcounty wrote:

    > My system has not been able to install MS Updates for some time. I have been
    > trying to solve the problem with the recommendations listed in this group. I
    > have run the bat files listed started and restarted the incryption service
    > with auto on. In the process I have discovered that my system does not have
    > the update.inf file. It isn't present even in a cab file. I will probablyh
    > have to run some process to build it. I have tried to have the auto update
    > installed but that won't happen because the site already sees it installed.
    >
    > Question: what process installs update.inf? I am running XP with SP3. I have
    > also noticed that I cannot display my application, security, and system event
    > logs.


    There is an update.inf included in most Windows XP updates. It isn't a system
    file but part of the update, and is different for each update. Normally it will
    be extracted temporarily while the update is installed and then deleted, i.e.,
    it is perfectly normal that you do not have a copy on your system.

    Harry.

    --
    Harry Johnston
    http://harryjohnston.wordpress.com

  5. #4
    PA Bear [MS MVP] Guest

    Default Re: update.inf file missing

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on the
    computer (e.g., a free-trial version that came preinstalled when you bought
    it)?

    How do I reset Windows Update components?:
    http://support.microsoft.com/kb/971058

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    (and/or 1-866-234-6020 and/or 1-800-936-5700) in the United States and in
    Canada or by contacting your local Microsoft subsidiary. There is no-charge
    for support calls that are associated with security updates. When you call,
    clearly state that your problem is related to a Security Update and cite the
    update's KB number (e.g., KB999999).

    If your problem relates to a Cumulative Security Update for IE, call the
    above number and ask to be transferred to the "Consumer IE queue" (which is
    47830).

    Or you can...

    Start a free Windows Update support incident request:
    https://support.microsoft.com/oas/de...spx?gprid=6527

    Customers who experience issues installing Microsoft security updates also
    can visit the following pages for assistance:
    https://consumersecuritysupport.microsoft.com/
    http://support.microsoft.com/ph/6527#tab3

    For more information about how to contact your local Microsoft subsidiary
    for security update support issues, visit the International Support Web
    site: http://support.microsoft.com/common/international.aspx

    For enterprise customers, support for security updates is available through
    your usual support contacts.


    Grantcounty wrote:
    > My system has not been able to install MS Updates for some time. I have
    > been
    > trying to solve the problem with the recommendations listed in this group.
    > I
    > have run the bat files listed started and restarted the incryption service
    > with auto on. In the process I have discovered that my system does not
    > have
    > the update.inf file. It isn't present even in a cab file. I will probablyh
    > have to run some process to build it. I have tried to have the auto update
    > installed but that won't happen because the site already sees it
    > installed.
    >
    > Question: what process installs update.inf? I am running XP with SP3. I
    > have
    > also noticed that I cannot display my application, security, and system
    > event logs.
    > Thanks_Grantcounty



  6. #5
    Grantcounty Guest

    Default Re: update.inf file missing

    Thank you all for the responses. The response from Shenan is requring a lot
    of time, and I have some pressing tasks to take care of. I won't say that it
    has anything to do with April 15. It will be a few days before I get back
    with you, and I didn't want you to think that I just jumped in and out. I did
    reset the Update area because I was prticularly interested in doing that. It
    cleared the list of updates and only had the two I am trying to install:
    kb978601 and kb979309 listed as failed. My previouse updates are still in the
    "Add Remove Prog" list . It is looking more like I will reload the OS. But I
    have one of those systems without a disk. Only a system recovery area on the
    HD. I will advise one way or the other. Thanks again.

    "Shenan Stanley" wrote:

    > Grantcounty wrote:
    > > My system has not been able to install MS Updates for some time. I
    > > have been trying to solve the problem with the recommendations
    > > listed in this group. I have run the bat files listed started and
    > > restarted the incryption service with auto on. In the process I
    > > have discovered that my system does not have the update.inf file.
    > > It isn't present even in a cab file. I will probablyh have to run
    > > some process to build it. I have tried to have the auto update
    > > installed but that won't happen because the site already sees it
    > > installed.
    > >
    > > Question: what process installs update.inf? I am running XP with
    > > SP3. I have also noticed that I cannot display my application,
    > > security, and system event logs.

    >
    > Sounds like you are/have been infested/infected with some horrible things
    > and/or you have some drive/file corruption going on.
    >
    > What is your current backup situation? In particular, your (things you
    > created) documents (word, excel, powerpoint, open office, wordperfect, etc),
    > Internet Favorites/Bookmarks, emails, contacts, pictures/photos/images,
    > music/pother audio, installation files (executables), serial numbers and
    > product keys, databases, etc and so on? Best if you also have some sort of
    > full image of the drive on your computer, but if you have at least your
    > stuff, the rest can be rebuilt around that.
    >
    > Here's my suggestion - it's a procedure, not a 'do this and try again, if
    > that doesn't work, do this and try again' - but a 'do this, this, this,
    > this, this and this and then try' thing. Long, easy, but time consuming.
    > If nothing else, you will end up with a cleaner system and a lot of possible
    > issues will be eliminated.
    >
    > First - please verify the exact edition, version and architecture of
    > Windows XP you have:
    >
    > Press and hold down the Windows key on your keyboard and then press the
    > "Pause/Break" key. Let go of both. This is equivalent in Windows XP to
    > having right-clicked on the "My Computer" icon and chosen "Properties"
    > from the menu that appears. When the new window appears - ensure you are
    > under the "General" tab. Is there *anything* in there to indicate you
    > have a 64-bit version of Windows XP, like the words, "Windows XP
    > Professional x64 Edition Version"?
    >
    > Next we will get the edition and version information...
    >
    > Start button --> RUN
    > (no "RUN"? Press the "Windows Key" + R on your keyboard)
    > --> type in:
    > winver
    > --> Click OK.
    >
    > The picture at the top of the window that opens will give you the general
    > (Operating System name and edition) while the line starting with the word
    > "version" will give you the rest of the story. Post _both_ in response
    > to this message verbatim. No paraphrasing - instead - ensure
    > character-for-character copying.
    >
    > What version of Internet Explorer are you currently using? Easy to find
    > out. Open Internet Explorer and while that is in-focus, press and hold
    > the "ALT" key on your keyboard. With the "ALT" key still pressed, press
    > (just once, no holding) the "H" key. Now, with the "ALT" key still
    > pressed, press (just once, no holding) the "A" key. That will bring up
    > the "About Internet Explorer" window. It will give you the exact version
    > you are using - repeat what you see there in response to this message.
    >
    > Reboot so you start with a fresh machine. For everything here you will
    > need to logon as an user with administrative (installation) priviledges.
    >
    > Fix your file/registry permissions...
    >
    > Ignore the title and follow the sub-section under
    > "Advanced Troubleshooting" titled,
    > "Method 1: Reset the registry and the file permissions"
    > http://support.microsoft.com/kb/949377
    > *will take time
    > ** Ignore the last step (6) - you'll said you have SP3 already...
    >
    > You will likely see errors pass by if you watching, even count up. No
    > worries *at this time*.
    >
    > *After* that is done, continue on to the next part where you clean off
    > some excess (unnecessary) files. It only removes those you definitely
    > do not need, if you follow the directions *as given* and do not deviate.
    > So reboot (for each of these steps, it is just best to reboot right
    > before - but I will continue to point that out) and logon as an user with
    > administrative priviledges.
    >
    > Download/install the "Windows Installer CleanUp Utility":
    > http://support.microsoft.com/kb/290301
    >
    > After installing, do the following:
    >
    > Start button --> RUN
    > (no "RUN"? Press the "Windows Key" + R on your keyboard)
    > --> type in:
    > "%ProgramFiles%\Windows Installer Clean Up\msizap.exe" g!
    > --> Click OK.
    > (The quotation marks and percentage signs and spacing should be exact.)
    >
    > It will flash by *quick*, don't expect much out of this step to get
    > excited about. But the cleaner your machine is to start with, the
    > better your luck will be later (not really luck - more like preparedness,
    > but that's not as fun to think about, eh?)
    >
    > Yeah - you will get tired of rebooting - but let's soldier on and reboot
    > again and logon as an user with administrative priviledges.
    >
    > This time (and this is one of the more time-consuming steps) you will be
    > running (one at a time with reboots in-between each) three different
    > anti-spyware/anti-malware applications to ensure you come up clean.
    >
    > Download, install, run, update and perform a full scan with the following
    > (freeware version):
    >
    > SuperAntiSpyware
    > http://www.superantispyware.com/
    >
    > Reboot and logon as administrative user.
    >
    > Download, install, run, update and perform a full scan with the following
    > (freeware version):
    >
    > MalwareBytes
    > http://www.malwarebytes.com/
    >
    > Reboot and logon as administrative user.
    >
    > Download and run the MSRT manually:
    > http://www.microsoft.com/security/ma...e/default.mspx
    >
    > You may find nothing, you may find only cookies, you may think it is a
    > waste of time - but if you do all this and report back here with what you
    > do/don't find as you are doing all of it - you are adding more pieces to
    > the puzzle and the entire picture just may become clearer and your
    > problem resolved.
    >
    > Reboot and logon as administrative user.
    >
    > Download/Install the latest Windows Installer (for your OS):
    > ( Windows XP 32-bit : WindowsXP-KB942288-v3-x86.exe )
    > http://www.microsoft.com/downloadS/d...displaylang=en
    >
    > Reboot and logon as administrative user.
    >
    > Download the latest version of the Windows Update agent from here (x86):
    > http://go.microsoft.com/fwlink/?LinkID=91237
    > .... and save it to the root of your C:\ drive. After saving it to the
    > root of the C:\ drive, do the following:
    >
    > Close all Internet Explorer windows and other applications.
    >
    > Start button --> RUN and type in:
    > %SystemDrive%\windowsupdateagent30-x86.exe /WUFORCE
    > --> Click OK.
    >
    > (If asked, select "Run.) --> Click on NEXT --> Select "I agree" and click on
    > NEXT --> When it finishes installing, click on "Finish"...
    >
    > Reboot and logon as administrative user.
    >
    > Visit this web page:
    >
    > How do I reset Windows Update components?
    > http://support.microsoft.com/kb/971058
    >
    > .... and click on the "Microsoft Fix it" icon. When asked, select "RUN",
    > both times. Check the "I agree" box and click on "Next". Check the box
    > for "Run aggressive options (not recommended)" and click "Next". Let
    > it finish up and follow the prompts until it is done. Close/exit and
    > reboot when it is.
    >
    > You should now perform a full CHKDSK on your system drive (C...
    >
    > How to scan your disks for errors
    > http://support.microsoft.com/kb/315265
    > * will take time and a reboot
    >
    > You should now perform a full Defragment on your system drive (C...
    >
    > How to Defragment your hard drives
    > http://support.microsoft.com/kb/314848
    > * will take time
    >
    > Uninstall any and all third-party firewall applications (ZoneAlarm, etc)
    > and utilize the built-in WIndows Firewall only.
    >
    > Reboot and logon as administrative user, open Internet Explorer
    > and visit http://windowsupdate.microsoft.com/ and select to do a
    > CUSTOM scan...
    >
    > Every time you are about to click on something while at these web pages -
    > first press and hold down the CTRL key while you click on it. You can
    > release the CTRL key after clicking each time.
    >
    > Once the scan is done, select just _ONE_ of the high priority updates
    > (deselect any others) and install it.
    >
    > Reboot again.
    >
    > If it did work - try the web page again - selecting no more than 3-5 at a
    > time. Rebooting as needed.
    >
    > The Optional Software updates are generally safe - although I recommend
    > against the "Windows Search" one and any of the "Office Live" ones or
    > "Windows Live" ones for now. I would completely avoid the
    > Optional Hardware updates. Also - I do not see any urgent need to
    > install Internet Explorer 8 at this time.
    >
    > Seriously - do all that. This is like antibiotics - don't skip a single
    > step, don't quit because you think things will be okay now - go through
    > until the end, until you have done everything given in the order given. If
    > you have a problem with a step come ask and let someone here get you
    > through that step. If you don't understand how to do a step, come back
    > and ask here about that step and let someone walk you through it.
    >
    > Then - when done - let everyone here know if it worked for you - or if
    > you have more issues.
    >
    > --
    > Shenan Stanley
    > MS-MVP
    > --
    > How To Ask Questions The Smart Way
    > http://www.catb.org/~esr/faqs/smart-questions.html
    >
    >
    > .
    >


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