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Thread: KB973768 Fails to Install

  1. #1
    wtimmo Guest

    Default KB973768 Fails to Install

    Need assistance.
    MS Security update KB973768 fails to install after downloading.
    I have tried manually and automatically installing.

    I am using Operating System: Windows XP Media Center Edition 2002 Service
    Pack 3.

    Here's a copy of the KB973768 log file:
    0.047:
    C:\WINDOWS\SoftwareDistribution\Download\519039965 b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    0.047: Hotfix started with following command line: -q -z -er
    /ParentInfo:6166c7fb40e0a54d8fb3397363c110ae
    0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    error 0x2
    0.047: Return Value From IsMediaCenterPC = 1
    0.047: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    0.047: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    of PreRequisite
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    Equal To Specified Value
    0.047: Condition Check for Line 2 of PreRequisite returned FALSE
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: KB973768 Setup encountered an error: Setup cannot continue because
    one or more prerequisites required to install KB973768 failed. For More
    details check the Log File c:\windows\KB973768.log
    0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    0.047: Setup cannot continue because one or more prerequisites required to
    install KB973768 failed. For More details check the Log File
    c:\windows\KB973768.log
    0.047: Update.exe extended error code = 0xf0f4

    I have tried to update automatically and manually.
    Thanks for any assistance you can provide to resolve this issue.
    The update downloads, but won't install.


    [MS MVP]" wrote:

    >
    > To avoid confusion, please begin a new thread about your specific problems.
    > State your IE version and full Windows version (e.g., WinXP SP3; Vista SP1;
    > Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you.
    >
    >
    > wtimmo wrote:
    > > PA Bear,
    > > Have the same problem.
    > > Tried your solutions.
    > > After 2+ hours on the phone w/ Microsoft tech person and them remoting
    > > onto
    > > my computer. They could not solve the problem and said this error/issue
    > > would have to go to their "escalation" team to resolve.
    > > Any suggestions to stop the error?



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  3. #2
    MowGreen Guest

    Default Re: KB973768 Fails to Install

    From: http://support.microsoft.com/kb/973768

    " How to obtain help and support for this security update

    For home users, no-charge support is available by calling 1-866-PCSAFETY
    in the United States and Canada or by contacting your local Microsoft
    subsidiary. For more information about how to contact your local
    Microsoft subsidiary for support issues with security updates, visit the
    Microsoft International Support Web site:
    http://support.microsoft.com/common/....aspx?rdpath=4

    North American customers can also obtain instant access to unlimited
    no-charge e-mail support or to unlimited individual chat support by
    visiting the following Microsoft Web site:
    http://support.microsoft.com/oas/def...spx?&prid=7552 "


    MowGreen
    ===============
    *-343-* FDNY
    Never Forgotten
    ===============

    banthecheck.com
    "Security updates should *never* have *non-security content* prechecked"



    wtimmo wrote:

    > Need assistance.
    > MS Security update KB973768 fails to install after downloading.
    > I have tried manually and automatically installing.
    >
    > I am using Operating System: Windows XP Media Center Edition 2002 Service
    > Pack 3.
    >
    > Here's a copy of the KB973768 log file:
    > 0.047:
    > C:\WINDOWS\SoftwareDistribution\Download\519039965 b9b1c75e6fe81698d853607\update\update.exe (version 6.3.13.0)
    > 0.047: Failed To Enable SE_SHUTDOWN_PRIVILEGE
    > 0.047: Hotfix started with following command line: -q -z -er
    > /ParentInfo:6166c7fb40e0a54d8fb3397363c110ae
    > 0.047: In Function GetReleaseSet, line 1240, RegQueryValueEx failed with
    > error 0x2
    > 0.047: Return Value From IsMediaCenterPC = 1
    > 0.047: IsMediaCenterPC returned value( 0x1 ) which is Equal To 0x1
    > 0.047: Condition succeeded for section PreReq.SingleOp.MediaCenter in Line 1
    > of PreRequisite
    > 0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    > Equal To Specified Value
    > 0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    > Equal To Specified Value
    > 0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    > Equal To Specified Value
    > 0.047: SOFTWARE\Microsoft\Windows\CurrentVersion\Media Center\Ident is Not
    > Equal To Specified Value
    > 0.047: Condition Check for Line 2 of PreRequisite returned FALSE
    > 0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    > 0.047: KB973768 Setup encountered an error: Setup cannot continue because
    > one or more prerequisites required to install KB973768 failed. For More
    > details check the Log File c:\windows\KB973768.log
    > 0.047: ReadStringFromInf: UpdSpGetLineText failed: 0xe0000102
    > 0.047: Setup cannot continue because one or more prerequisites required to
    > install KB973768 failed. For More details check the Log File
    > c:\windows\KB973768.log
    > 0.047: Update.exe extended error code = 0xf0f4
    >
    > I have tried to update automatically and manually.
    > Thanks for any assistance you can provide to resolve this issue.
    > The update downloads, but won't install.
    >
    >
    > [MS MVP]" wrote:
    >
    >
    >>To avoid confusion, please begin a new thread about your specific problems.
    >>State your IE version and full Windows version (e.g., WinXP SP3; Vista SP1;
    >>Vista 64-bit SP2; Win7; Win7 64-bit) in your first post. Thank you.
    >>
    >>
    >>wtimmo wrote:
    >>
    >>>PA Bear,
    >>>Have the same problem.
    >>>Tried your solutions.
    >>>After 2+ hours on the phone w/ Microsoft tech person and them remoting
    >>>onto
    >>>my computer. They could not solve the problem and said this error/issue
    >>>would have to go to their "escalation" team to resolve.
    >>>Any suggestions to stop the error?

    >
    >


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