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Thread: Windows Update Error 80080005

  1. #1
    CptButtBeard Guest

    Default Windows Update Error 80080005

    I am running Vista Home Premium 64-bit. I keep getting this message:

    "Error(s):
    Code 80080005 Windows Update encountered an unknown error."

    I have been getting this for about 2 months and I have ignored it untill
    now. I think it all started when I tried to update to SP2.

    Please help!!

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  3. #2
    PA Bear [MS MVP] Guest

    Default Re: Windows Update Error 80080005

    What anti-virus application or security suite is installed and is your
    subscription current? What anti-spyware applications (other than Defender)?
    What third-party firewall (if any)?

    Has a(another) Norton or McAfee application ever been installed on this
    machine (e.g., a free-trial version that came preinstalled when you bought
    it)?
    --
    ~Robear Dyer (PA Bear)
    MS MVP-IE, Mail, Security, Windows Client - since 2002
    www.banthecheck.com


    CptButtBeard wrote:
    > I am running Vista Home Premium 64-bit. I keep getting this message:
    >
    > "Error(s):
    > Code 80080005 Windows Update encountered an unknown error."
    >
    > I have been getting this for about 2 months and I have ignored it untill
    > now. I think it all started when I tried to update to SP2.
    >
    > Please help!!



  4. #3
    CptButtBeard Guest

    Default Re: Windows Update Error 80080005

    I have McAfee on my laptop and yes the subscription is current (sometimes
    when I turn my computer on McAfee says it isn't working properly, open the
    security center to fix, I do so and it's back to normal). I am also using
    Mcafee for anti-spyware and as the firewall (along with defender, however
    defender cannot "check for new definitions." Wrong place for this but
    couldn't hurt to mention."). When I bought the laptop it came pre-installed
    with Norton, it was a one month free trial. I had to call a McAfee
    representative to help me completely uninstall the Norton, but this was in
    June or July of 08.

    "PA Bear [MS MVP]" wrote:

    > What anti-virus application or security suite is installed and is your
    > subscription current? What anti-spyware applications (other than Defender)?
    > What third-party firewall (if any)?
    >
    > Has a(another) Norton or McAfee application ever been installed on this
    > machine (e.g., a free-trial version that came preinstalled when you bought
    > it)?
    > --
    > ~Robear Dyer (PA Bear)
    > MS MVP-IE, Mail, Security, Windows Client - since 2002
    > www.banthecheck.com
    >
    >
    > CptButtBeard wrote:
    > > I am running Vista Home Premium 64-bit. I keep getting this message:
    > >
    > > "Error(s):
    > > Code 80080005 Windows Update encountered an unknown error."
    > >
    > > I have been getting this for about 2 months and I have ignored it untill
    > > now. I think it all started when I tried to update to SP2.
    > >
    > > Please help!!

    >
    > .
    >


  5. #4
    Ǝиçεl Guest

    Default Re: Windows Update Error 80080005

    (along with defender, however defender cannot "check for new definitions."

    Disable Microsoft Windows Defender

    <http://service.mcafee.com/faqdocument.aspx?id=TS100610> -=-
    -=-





    "CptButtBeard" wrote:

    > I have McAfee on my laptop and yes the subscription is current (sometimes
    > when I turn my computer on McAfee says it isn't working properly, open the
    > security center to fix, I do so and it's back to normal). I am also using
    > Mcafee for anti-spyware and as the firewall (along with defender, however
    > defender cannot "check for new definitions." Wrong place for this but
    > couldn't hurt to mention."). When I bought the laptop it came pre-installed
    > with Norton, it was a one month free trial. I had to call a McAfee
    > representative to help me completely uninstall the Norton, but this was in
    > June or July of 08.
    >
    > "PA Bear [MS MVP]" wrote:
    >
    > > What anti-virus application or security suite is installed and is your
    > > subscription current? What anti-spyware applications (other than Defender)?
    > > What third-party firewall (if any)?
    > >
    > > Has a(another) Norton or McAfee application ever been installed on this
    > > machine (e.g., a free-trial version that came preinstalled when you bought
    > > it)?
    > > --
    > > ~Robear Dyer (PA Bear)
    > > MS MVP-IE, Mail, Security, Windows Client - since 2002
    > > www.banthecheck.com
    > >
    > >
    > > CptButtBeard wrote:
    > > > I am running Vista Home Premium 64-bit. I keep getting this message:
    > > >
    > > > "Error(s):
    > > > Code 80080005 Windows Update encountered an unknown error."
    > > >
    > > > I have been getting this for about 2 months and I have ignored it untill
    > > > now. I think it all started when I tried to update to SP2.
    > > >
    > > > Please help!!

    > >
    > > .
    > >


  6. #5
    CptButtBeard Guest

    Default Re: Windows Update Error 80080005

    That helped with the defender issue but I still cannot use Windows Update.

    "Ǝиçεl" wrote:

    > (along with defender, however defender cannot "check for new definitions."
    >
    > Disable Microsoft Windows Defender
    >
    > <http://service.mcafee.com/faqdocument.aspx?id=TS100610> -=-
    > -=-
    >
    >
    >
    >
    >
    > "CptButtBeard" wrote:
    >
    > > I have McAfee on my laptop and yes the subscription is current (sometimes
    > > when I turn my computer on McAfee says it isn't working properly, open the
    > > security center to fix, I do so and it's back to normal). I am also using
    > > Mcafee for anti-spyware and as the firewall (along with defender, however
    > > defender cannot "check for new definitions." Wrong place for this but
    > > couldn't hurt to mention."). When I bought the laptop it came pre-installed
    > > with Norton, it was a one month free trial. I had to call a McAfee
    > > representative to help me completely uninstall the Norton, but this was in
    > > June or July of 08.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >
    > > > What anti-virus application or security suite is installed and is your
    > > > subscription current? What anti-spyware applications (other than Defender)?
    > > > What third-party firewall (if any)?
    > > >
    > > > Has a(another) Norton or McAfee application ever been installed on this
    > > > machine (e.g., a free-trial version that came preinstalled when you bought
    > > > it)?
    > > > --
    > > > ~Robear Dyer (PA Bear)
    > > > MS MVP-IE, Mail, Security, Windows Client - since 2002
    > > > www.banthecheck.com
    > > >
    > > >
    > > > CptButtBeard wrote:
    > > > > I am running Vista Home Premium 64-bit. I keep getting this message:
    > > > >
    > > > > "Error(s):
    > > > > Code 80080005 Windows Update encountered an unknown error."
    > > > >
    > > > > I have been getting this for about 2 months and I have ignored it untill
    > > > > now. I think it all started when I tried to update to SP2.
    > > > >
    > > > > Please help!!
    > > >
    > > > .
    > > >


  7. #6
    PA Bear [MS MVP] Guest

    Default Re: Windows Update Error 80080005

    Norton (and McAfee) applications are notorious for not uninstalling or
    upgrading cleanly. Let's start by removing any Norton leftovers:

    1. Download the Norton Removal Tool, saving it to your desktop:
    ftp://ftp.symantec.com/public/englis...moval_Tool.exe

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot.

    4. Test.

    Question: Is the McAfee application named McAfee Security Center or McAfee
    Internet Security?


    CptButtBeard wrote:
    > I have McAfee on my laptop and yes the subscription is current (sometimes
    > when I turn my computer on McAfee says it isn't working properly, open the
    > security center to fix, I do so and it's back to normal). I am also using
    > Mcafee for anti-spyware and as the firewall (along with defender, however
    > defender cannot "check for new definitions." Wrong place for this but
    > couldn't hurt to mention."). When I bought the laptop it came
    > pre-installed
    > with Norton, it was a one month free trial. I had to call a McAfee
    > representative to help me completely uninstall the Norton, but this was in
    > June or July of 08.
    >
    > "PA Bear [MS MVP]" wrote:
    >> What anti-virus application or security suite is installed and is your
    >> subscription current? What anti-spyware applications (other than
    >> Defender)? What third-party firewall (if any)?
    >>
    >> Has a(another) Norton or McAfee application ever been installed on this
    >> machine (e.g., a free-trial version that came preinstalled when you
    >> bought
    >> it)?
    >> --
    >> ~Robear Dyer (PA Bear)
    >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >> www.banthecheck.com
    >>
    >>
    >> CptButtBeard wrote:
    >>> I am running Vista Home Premium 64-bit. I keep getting this message:
    >>>
    >>> "Error(s):
    >>> Code 80080005 Windows Update encountered an unknown error."
    >>>
    >>> I have been getting this for about 2 months and I have ignored it untill
    >>> now. I think it all started when I tried to update to SP2.
    >>>
    >>> Please help!!

    >>
    >> .



  8. #7
    CptButtBeard Guest

    Default Re: Windows Update Error 80080005

    The McAfee application is the McAfee Security Center. The steps you told me
    to take with Norton, will that help the Windows Update problem?

    "PA Bear [MS MVP]" wrote:

    > Norton (and McAfee) applications are notorious for not uninstalling or
    > upgrading cleanly. Let's start by removing any Norton leftovers:
    >
    > 1. Download the Norton Removal Tool, saving it to your desktop:
    > ftp://ftp.symantec.com/public/englis...moval_Tool.exe
    >
    > 2. Close all open applications (i.e., anything with an icon on the taskbar).
    >
    > 3. Right-click on the file you saved in #1 above and select Run as
    > Administrator to run the utility. Don't TOUCH your keyboard until the run
    > completes, then reboot.
    >
    > 4. Test.
    >
    > Question: Is the McAfee application named McAfee Security Center or McAfee
    > Internet Security?
    >
    >
    > CptButtBeard wrote:
    > > I have McAfee on my laptop and yes the subscription is current (sometimes
    > > when I turn my computer on McAfee says it isn't working properly, open the
    > > security center to fix, I do so and it's back to normal). I am also using
    > > Mcafee for anti-spyware and as the firewall (along with defender, however
    > > defender cannot "check for new definitions." Wrong place for this but
    > > couldn't hurt to mention."). When I bought the laptop it came
    > > pre-installed
    > > with Norton, it was a one month free trial. I had to call a McAfee
    > > representative to help me completely uninstall the Norton, but this was in
    > > June or July of 08.
    > >
    > > "PA Bear [MS MVP]" wrote:
    > >> What anti-virus application or security suite is installed and is your
    > >> subscription current? What anti-spyware applications (other than
    > >> Defender)? What third-party firewall (if any)?
    > >>
    > >> Has a(another) Norton or McAfee application ever been installed on this
    > >> machine (e.g., a free-trial version that came preinstalled when you
    > >> bought
    > >> it)?
    > >> --
    > >> ~Robear Dyer (PA Bear)
    > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >> www.banthecheck.com
    > >>
    > >>
    > >> CptButtBeard wrote:
    > >>> I am running Vista Home Premium 64-bit. I keep getting this message:
    > >>>
    > >>> "Error(s):
    > >>> Code 80080005 Windows Update encountered an unknown error."
    > >>>
    > >>> I have been getting this for about 2 months and I have ignored it untill
    > >>> now. I think it all started when I tried to update to SP2.
    > >>>
    > >>> Please help!!
    > >>
    > >> .

    >
    > .
    >


  9. #8
    CptButtBeard Guest

    Default Re: Windows Update Error 80080005

    Ok, I just tried to update again and I got a different error message this
    time. Code 8024A000. WHat does this mean?

    "CptButtBeard" wrote:

    > The McAfee application is the McAfee Security Center. The steps you told me
    > to take with Norton, will that help the Windows Update problem?
    >
    > "PA Bear [MS MVP]" wrote:
    >
    > > Norton (and McAfee) applications are notorious for not uninstalling or
    > > upgrading cleanly. Let's start by removing any Norton leftovers:
    > >
    > > 1. Download the Norton Removal Tool, saving it to your desktop:
    > > ftp://ftp.symantec.com/public/englis...moval_Tool.exe
    > >
    > > 2. Close all open applications (i.e., anything with an icon on the taskbar).
    > >
    > > 3. Right-click on the file you saved in #1 above and select Run as
    > > Administrator to run the utility. Don't TOUCH your keyboard until the run
    > > completes, then reboot.
    > >
    > > 4. Test.
    > >
    > > Question: Is the McAfee application named McAfee Security Center or McAfee
    > > Internet Security?
    > >
    > >
    > > CptButtBeard wrote:
    > > > I have McAfee on my laptop and yes the subscription is current (sometimes
    > > > when I turn my computer on McAfee says it isn't working properly, open the
    > > > security center to fix, I do so and it's back to normal). I am also using
    > > > Mcafee for anti-spyware and as the firewall (along with defender, however
    > > > defender cannot "check for new definitions." Wrong place for this but
    > > > couldn't hurt to mention."). When I bought the laptop it came
    > > > pre-installed
    > > > with Norton, it was a one month free trial. I had to call a McAfee
    > > > representative to help me completely uninstall the Norton, but this was in
    > > > June or July of 08.
    > > >
    > > > "PA Bear [MS MVP]" wrote:
    > > >> What anti-virus application or security suite is installed and is your
    > > >> subscription current? What anti-spyware applications (other than
    > > >> Defender)? What third-party firewall (if any)?
    > > >>
    > > >> Has a(another) Norton or McAfee application ever been installed on this
    > > >> machine (e.g., a free-trial version that came preinstalled when you
    > > >> bought
    > > >> it)?
    > > >> --
    > > >> ~Robear Dyer (PA Bear)
    > > >> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > > >> www.banthecheck.com
    > > >>
    > > >>
    > > >> CptButtBeard wrote:
    > > >>> I am running Vista Home Premium 64-bit. I keep getting this message:
    > > >>>
    > > >>> "Error(s):
    > > >>> Code 80080005 Windows Update encountered an unknown error."
    > > >>>
    > > >>> I have been getting this for about 2 months and I have ignored it untill
    > > >>> now. I think it all started when I tried to update to SP2.
    > > >>>
    > > >>> Please help!!
    > > >>
    > > >> .

    > >
    > > .
    > >


  10. #9
    PA Bear [MS MVP] Guest

    Default Re: Windows Update Error 80080005

    Did you download/run the Norton Removal Tool & reboot before trying to
    update again? [yes/no]

    8024A000 - WU_E_AU_NOSERVICE
    The legacy AU client stopped because the sus server has been upgraded

    Try downloading/installing Windows Update Agent v7.4.7600.266 using the
    appropriate link on this page: http://support.microsoft.com/kb/946928

    1. Download the installer, saving it to your desktop:

    2. Close all open applications (i.e., anything with an icon on the taskbar).

    3. Right-click on the file you saved in #1 above and select Run as
    Administrator to run the utility. Don't TOUCH your keyboard until the run
    completes, then reboot & test.


    CptButtBeard wrote:
    > Ok, I just tried to update again and I got a different error message this
    > time. Code 8024A000. WHat does this mean?
    >
    > "CptButtBeard" wrote:
    >> The McAfee application is the McAfee Security Center. The steps you told
    >> me
    >> to take with Norton, will that help the Windows Update problem?
    >>
    >> "PA Bear [MS MVP]" wrote:
    >>> Norton (and McAfee) applications are notorious for not uninstalling or
    >>> upgrading cleanly. Let's start by removing any Norton leftovers:
    >>>
    >>> 1. Download the Norton Removal Tool, saving it to your desktop:
    >>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
    >>>
    >>> 2. Close all open applications (i.e., anything with an icon on the
    >>> taskbar).
    >>>
    >>> 3. Right-click on the file you saved in #1 above and select Run as
    >>> Administrator to run the utility. Don't TOUCH your keyboard until the
    >>> run
    >>> completes, then reboot.
    >>>
    >>> 4. Test.
    >>>
    >>> Question: Is the McAfee application named McAfee Security Center or
    >>> McAfee
    >>> Internet Security?
    >>>
    >>>
    >>> CptButtBeard wrote:
    >>>> I have McAfee on my laptop and yes the subscription is current
    >>>> (sometimes
    >>>> when I turn my computer on McAfee says it isn't working properly, open
    >>>> the security center to fix, I do so and it's back to normal). I am also
    >>>> using Mcafee for anti-spyware and as the firewall (along with defender,
    >>>> however defender cannot "check for new definitions." Wrong place for
    >>>> this but couldn't hurt to mention."). When I bought the laptop it came
    >>>> pre-installed
    >>>> with Norton, it was a one month free trial. I had to call a McAfee
    >>>> representative to help me completely uninstall the Norton, but this was
    >>>> in June or July of 08.
    >>>>
    >>>> "PA Bear [MS MVP]" wrote:
    >>>>> What anti-virus application or security suite is installed and is your
    >>>>> subscription current? What anti-spyware applications (other than
    >>>>> Defender)? What third-party firewall (if any)?
    >>>>>
    >>>>> Has a(another) Norton or McAfee application ever been installed on
    >>>>> this
    >>>>> machine (e.g., a free-trial version that came preinstalled when you
    >>>>> bought
    >>>>> it)?
    >>>>> --
    >>>>> ~Robear Dyer (PA Bear)
    >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    >>>>> www.banthecheck.com
    >>>>>
    >>>>>
    >>>>> CptButtBeard wrote:
    >>>>>> I am running Vista Home Premium 64-bit. I keep getting this message:
    >>>>>>
    >>>>>> "Error(s):
    >>>>>> Code 80080005 Windows Update encountered an unknown error."
    >>>>>>
    >>>>>> I have been getting this for about 2 months and I have ignored it
    >>>>>> untill now. I think it all started when I tried to update to SP2.
    >>>>>>
    >>>>>> Please help!!
    >>>>>
    >>>>> .
    >>>
    >>> .



  11. #10
    CptButtBeard Guest

    Default Re: Windows Update Error 80080005

    Ok, I downloaded both the Norton removal tool and Windows Update Agent
    installed and ran them both. Nothing happened after I ran the Norton tool.
    After I did the Update agent, I tried Windows Update with no success. Now
    when I click "Check for updates" I ge tthe following dialouge box:

    "Windows Update cannot currently check for updates, because the service is
    not running. You may need to restart your computer."

    I restarted and got the same message. No error code or anything else.


    "PA Bear [MS MVP]" wrote:

    > Did you download/run the Norton Removal Tool & reboot before trying to
    > update again? [yes/no]
    >
    > 8024A000 - WU_E_AU_NOSERVICE
    > The legacy AU client stopped because the sus server has been upgraded
    >
    > Try downloading/installing Windows Update Agent v7.4.7600.266 using the
    > appropriate link on this page: http://support.microsoft.com/kb/946928
    >
    > 1. Download the installer, saving it to your desktop:
    >
    > 2. Close all open applications (i.e., anything with an icon on the taskbar).
    >
    > 3. Right-click on the file you saved in #1 above and select Run as
    > Administrator to run the utility. Don't TOUCH your keyboard until the run
    > completes, then reboot & test.
    >
    >
    > CptButtBeard wrote:
    > > Ok, I just tried to update again and I got a different error message this
    > > time. Code 8024A000. WHat does this mean?
    > >
    > > "CptButtBeard" wrote:
    > >> The McAfee application is the McAfee Security Center. The steps you told
    > >> me
    > >> to take with Norton, will that help the Windows Update problem?
    > >>
    > >> "PA Bear [MS MVP]" wrote:
    > >>> Norton (and McAfee) applications are notorious for not uninstalling or
    > >>> upgrading cleanly. Let's start by removing any Norton leftovers:
    > >>>
    > >>> 1. Download the Norton Removal Tool, saving it to your desktop:
    > >>> ftp://ftp.symantec.com/public/englis...moval_Tool.exe
    > >>>
    > >>> 2. Close all open applications (i.e., anything with an icon on the
    > >>> taskbar).
    > >>>
    > >>> 3. Right-click on the file you saved in #1 above and select Run as
    > >>> Administrator to run the utility. Don't TOUCH your keyboard until the
    > >>> run
    > >>> completes, then reboot.
    > >>>
    > >>> 4. Test.
    > >>>
    > >>> Question: Is the McAfee application named McAfee Security Center or
    > >>> McAfee
    > >>> Internet Security?
    > >>>
    > >>>
    > >>> CptButtBeard wrote:
    > >>>> I have McAfee on my laptop and yes the subscription is current
    > >>>> (sometimes
    > >>>> when I turn my computer on McAfee says it isn't working properly, open
    > >>>> the security center to fix, I do so and it's back to normal). I am also
    > >>>> using Mcafee for anti-spyware and as the firewall (along with defender,
    > >>>> however defender cannot "check for new definitions." Wrong place for
    > >>>> this but couldn't hurt to mention."). When I bought the laptop it came
    > >>>> pre-installed
    > >>>> with Norton, it was a one month free trial. I had to call a McAfee
    > >>>> representative to help me completely uninstall the Norton, but this was
    > >>>> in June or July of 08.
    > >>>>
    > >>>> "PA Bear [MS MVP]" wrote:
    > >>>>> What anti-virus application or security suite is installed and is your
    > >>>>> subscription current? What anti-spyware applications (other than
    > >>>>> Defender)? What third-party firewall (if any)?
    > >>>>>
    > >>>>> Has a(another) Norton or McAfee application ever been installed on
    > >>>>> this
    > >>>>> machine (e.g., a free-trial version that came preinstalled when you
    > >>>>> bought
    > >>>>> it)?
    > >>>>> --
    > >>>>> ~Robear Dyer (PA Bear)
    > >>>>> MS MVP-IE, Mail, Security, Windows Client - since 2002
    > >>>>> www.banthecheck.com
    > >>>>>
    > >>>>>
    > >>>>> CptButtBeard wrote:
    > >>>>>> I am running Vista Home Premium 64-bit. I keep getting this message:
    > >>>>>>
    > >>>>>> "Error(s):
    > >>>>>> Code 80080005 Windows Update encountered an unknown error."
    > >>>>>>
    > >>>>>> I have been getting this for about 2 months and I have ignored it
    > >>>>>> untill now. I think it all started when I tried to update to SP2.
    > >>>>>>
    > >>>>>> Please help!!
    > >>>>>
    > >>>>> .
    > >>>
    > >>> .

    >
    > .
    >


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