Cannot send emails but can receive - hlep!

Hi! I am new to live mail and for the first week or so emails worked fine.
Now I cannot send emails but can receive them. It is a talktalk account and
using Windows 7. When I send an email it stays in outbox and it attempts to
send but the green bar does not progress and then I get status changed to
failed. I have tried shutting down and restarting etc but to no avail.
There are no attachments in the emails waiting to be sent. I have checked my
server requires authentication. It worked fine until a few days ago! Can
anyone help please???

Karen

What happens if you disable your Anti Virus from scanning your emails. To disable it
correctly you need to uninstall it (AV) and then re-install it without the email
integration(scanning) option.

Also read the following
http://thundercloud.net/infoave/tuto...ning/index.htm
--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"Karen" <Karen@discussions.microsoft.com> wrote in message
news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
> Hi! I am new to live mail and for the first week or so emails worked fine.
> Now I cannot send emails but can receive them. It is a talktalk account and
> using Windows 7. When I send an email it stays in outbox and it attempts to
> send but the green bar does not progress and then I get status changed to
> failed. I have tried shutting down and restarting etc but to no avail.
> There are no attachments in the emails waiting to be sent. I have checked my
> server requires authentication. It worked fine until a few days ago! Can
> anyone help please???

What exactly does "status changed to failed" look like?
Do you get an error message when you try to send? If so,
right-click on your error message, copy, then paste it into a reply here.
We can't do much troubleshooting without the complete error message.

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


"Karen" <Karen@discussions.microsoft.com> wrote in message news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
> Hi! I am new to live mail and for the first week or so emails worked fine.
> Now I cannot send emails but can receive them. It is a talktalk account and
> using Windows 7. When I send an email it stays in outbox and it attempts to
> send but the green bar does not progress and then I get status changed to
> failed. I have tried shutting down and restarting etc but to no avail.
> There are no attachments in the emails waiting to be sent. I have checked my
> server requires authentication. It worked fine until a few days ago! Can
> anyone help please???

Hi
Many thanks for your message.
The error is as below. I now cannot receive emails either!
The same is for my husbands account - it tries to send/receive but then
comes up as failed with timeout error.

A time-out occurred while communicating with the server.

Subject ''
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: SMTP
Port: 25
Secure(SSL): No

Any help appreciated!
Karen

"Gary VanderMolen [MVP]" wrote:

> What exactly does "status changed to failed" look like?
> Do you get an error message when you try to send? If so,
> right-click on your error message, copy, then paste it into a reply here.
> We can't do much troubleshooting without the complete error message.
>
> --
> Gary VanderMolen, Microsoft MVP (Mail)
> Microsoft MVP Program: http://mvp.support.microsoft.com
>
>
> "Karen" <Karen@discussions.microsoft.com> wrote in message news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
> > Hi! I am new to live mail and for the first week or so emails worked fine.
> > Now I cannot send emails but can receive them. It is a talktalk account and
> > using Windows 7. When I send an email it stays in outbox and it attempts to
> > send but the green bar does not progress and then I get status changed to
> > failed. I have tried shutting down and restarting etc but to no avail.
> > There are no attachments in the emails waiting to be sent. I have checked my
> > server requires authentication. It worked fine until a few days ago! Can
> > anyone help please???
> .
>

Hi Peter

Thanks for your message. I have tried this but still not able to send or
receive emails. Very intersting article! Thanks
Karen

"Peter Foldes" wrote:

> Karen
>
> What happens if you disable your Anti Virus from scanning your emails. To disable it
> correctly you need to uninstall it (AV) and then re-install it without the email
> integration(scanning) option.
>
> Also read the following
> http://thundercloud.net/infoave/tuto...ning/index.htm
> --
> Peter
>
> Please Reply to Newsgroup for the benefit of others
> Requests for assistance by email can not and will not be acknowledged.
>
> "Karen" <Karen@discussions.microsoft.com> wrote in message
> news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
> > Hi! I am new to live mail and for the first week or so emails worked fine.
> > Now I cannot send emails but can receive them. It is a talktalk account and
> > using Windows 7. When I send an email it stays in outbox and it attempts to
> > send but the green bar does not progress and then I get status changed to
> > failed. I have tried shutting down and restarting etc but to no avail.
> > There are no attachments in the emails waiting to be sent. I have checked my
> > server requires authentication. It worked fine until a few days ago! Can
> > anyone help please???
>
> .
>

Hi, I get the same exact message. I also cannot send out e-mails. Did you
get your problem fixed and if so how did you do it?
Thanks
Gwen

"Karen" wrote:

> Hi! I am new to live mail and for the first week or so emails worked fine.
> Now I cannot send emails but can receive them. It is a talktalk account and
> using Windows 7. When I send an email it stays in outbox and it attempts to
> send but the green bar does not progress and then I get status changed to
> failed. I have tried shutting down and restarting etc but to no avail.
> There are no attachments in the emails waiting to be sent. I have checked my
> server requires authentication. It worked fine until a few days ago! Can
> anyone help please???

Are you connected to the Internet via talktalk.net? If not, that may be
your issue.

0x800CCC19 is a timeout.

Many ISPs block access to other SMTP mail servers while connected via
them. (They block TCP/IP port 25 except to their own SMTP mail server.)
Some of these ISPs will make exceptions if you present a compelling
reason to do this. The error messages may indicate network is
unreachable, access denied, or timeout errors. Another workaround for
this is to use the SMTP mail server of the service that you connect via,
but leave your other settings the same. In some cases you can use Port
587 or 465 rather than port 25 (specify in OE/WLM at Tools, Accounts,
Mail, Properties, Advanced). Your ISP is more likely to allow this
port. The SMTP mail server has to support this port. SMTP
Authentication will likely be required. In OE/WLM this is specified in
Tools, Accounts, Mail, Properties, Servers, Outgoing Mail Server, My
Server Requires Authentication.


--

Mike - http://TechHelp.Santovec.us



"Karen" <Karen@discussions.microsoft.com> wrote in message
news:E3B91C3F-C999-43EB-B2B6-0ED318514CC0@microsoft.com...
> Hi
> Many thanks for your message.
> The error is as below. I now cannot receive emails either!
> The same is for my husbands account - it tries to send/receive but
> then
> comes up as failed with timeout error.
>
> A time-out occurred while communicating with the server.
>
> Subject ''
> Server: 'smtp.talktalk.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> Any help appreciated!
> Karen
>
> "Gary VanderMolen [MVP]" wrote:
>
>> What exactly does "status changed to failed" look like?
>> Do you get an error message when you try to send? If so,
>> right-click on your error message, copy, then paste it into a reply
>> here.
>> We can't do much troubleshooting without the complete error message.
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> Microsoft MVP Program: http://mvp.support.microsoft.com
>>
>>
>> "Karen" <Karen@discussions.microsoft.com> wrote in message
>> news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
>> > Hi! I am new to live mail and for the first week or so emails
>> > worked fine.
>> > Now I cannot send emails but can receive them. It is a talktalk
>> > account and
>> > using Windows 7. When I send an email it stays in outbox and it
>> > attempts to
>> > send but the green bar does not progress and then I get status
>> > changed to
>> > failed. I have tried shutting down and restarting etc but to no
>> > avail.
>> > There are no attachments in the emails waiting to be sent. I have
>> > checked my
>> > server requires authentication. It worked fine until a few days
>> > ago! Can
>> > anyone help please???
>> .
>>

Hi
No - problem not fixed yet! I have searched loads of stuff on internet but
can't find anything to help. I can access my emails from talktalks webmail
but would rather have live mail sorted!
Karen

"Gwen" wrote:

> Hi, I get the same exact message. I also cannot send out e-mails. Did you
> get your problem fixed and if so how did you do it?
> Thanks
> Gwen
>
> "Karen" wrote:
>
> > Hi! I am new to live mail and for the first week or so emails worked fine.
> > Now I cannot send emails but can receive them. It is a talktalk account and
> > using Windows 7. When I send an email it stays in outbox and it attempts to
> > send but the green bar does not progress and then I get status changed to
> > failed. I have tried shutting down and restarting etc but to no avail.
> > There are no attachments in the emails waiting to be sent. I have checked my
> > server requires authentication. It worked fine until a few days ago! Can
> > anyone help please???

You only supplied a copy of your send error, so I can't comment on
your receive issue.

When you get that send error message, is your computer getting its
Internet connection from TalkTalk?

--
Gary VanderMolen, Microsoft MVP (Mail)
Microsoft MVP Program: http://mvp.support.microsoft.com


"Karen" <Karen@discussions.microsoft.com> wrote in message news:E3B91C3F-C999-43EB-B2B6-0ED318514CC0@microsoft.com...
> Hi
> Many thanks for your message.
> The error is as below. I now cannot receive emails either!
> The same is for my husbands account - it tries to send/receive but then
> comes up as failed with timeout error.
>
> A time-out occurred while communicating with the server.
>
> Subject ''
> Server: 'smtp.talktalk.net'
> Windows Live Mail Error ID: 0x800CCC19
> Protocol: SMTP
> Port: 25
> Secure(SSL): No
>
> Any help appreciated!
> Karen
>
> "Gary VanderMolen [MVP]" wrote:
>
>> What exactly does "status changed to failed" look like?
>> Do you get an error message when you try to send? If so,
>> right-click on your error message, copy, then paste it into a reply here.
>> We can't do much troubleshooting without the complete error message.
>>
>> --
>> Gary VanderMolen, Microsoft MVP (Mail)
>> Microsoft MVP Program: http://mvp.support.microsoft.com
>>
>>
>> "Karen" <Karen@discussions.microsoft.com> wrote in message news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
>> > Hi! I am new to live mail and for the first week or so emails worked fine.
>> > Now I cannot send emails but can receive them. It is a talktalk account and
>> > using Windows 7. When I send an email it stays in outbox and it attempts to
>> > send but the green bar does not progress and then I get status changed to
>> > failed. I have tried shutting down and restarting etc but to no avail.
>> > There are no attachments in the emails waiting to be sent. I have checked my
>> > server requires authentication. It worked fine until a few days ago! Can
>> > anyone help please???
>> .
>>

Hi Michael

I tried using both ports as suggested for out going mail servers but I still
cannot send and receive emails! I am connected using talktalk. The window
says 'downloading message 1' but then does not progress before the timeout
occurs. I have listed the error messages below:

Unable to send or receive messages for the Talktalk (stu88) account. A
time-out occurred while communicating with the server.

Server: 'mail.talktalk.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

Unable to send or receive messages for the Talktalk (kmckay) account. A
time-out occurred while communicating with the server.

Server: 'mail.talktalk.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: POP3
Port: 110
Secure(SSL): No

A time-out occurred while communicating with the server.

Subject ''
Server: 'smtp.talktalk.net'
Windows Live Mail Error ID: 0x800CCC19
Protocol: SMTP
Port: 25
Secure(SSL): No

Any help is much appreciated!
Karen

"Michael Santovec" wrote:

> Are you connected to the Internet via talktalk.net? If not, that may be
> your issue.
>
> 0x800CCC19 is a timeout.
>
> Many ISPs block access to other SMTP mail servers while connected via
> them. (They block TCP/IP port 25 except to their own SMTP mail server.)
> Some of these ISPs will make exceptions if you present a compelling
> reason to do this. The error messages may indicate network is
> unreachable, access denied, or timeout errors. Another workaround for
> this is to use the SMTP mail server of the service that you connect via,
> but leave your other settings the same. In some cases you can use Port
> 587 or 465 rather than port 25 (specify in OE/WLM at Tools, Accounts,
> Mail, Properties, Advanced). Your ISP is more likely to allow this
> port. The SMTP mail server has to support this port. SMTP
> Authentication will likely be required. In OE/WLM this is specified in
> Tools, Accounts, Mail, Properties, Servers, Outgoing Mail Server, My
> Server Requires Authentication.
>
>
> --
>
> Mike - http://TechHelp.Santovec.us
>
>
>
> "Karen" <Karen@discussions.microsoft.com> wrote in message
> news:E3B91C3F-C999-43EB-B2B6-0ED318514CC0@microsoft.com...
> > Hi
> > Many thanks for your message.
> > The error is as below. I now cannot receive emails either!
> > The same is for my husbands account - it tries to send/receive but
> > then
> > comes up as failed with timeout error.
> >
> > A time-out occurred while communicating with the server.
> >
> > Subject ''
> > Server: 'smtp.talktalk.net'
> > Windows Live Mail Error ID: 0x800CCC19
> > Protocol: SMTP
> > Port: 25
> > Secure(SSL): No
> >
> > Any help appreciated!
> > Karen
> >
> > "Gary VanderMolen [MVP]" wrote:
> >
> >> What exactly does "status changed to failed" look like?
> >> Do you get an error message when you try to send? If so,
> >> right-click on your error message, copy, then paste it into a reply
> >> here.
> >> We can't do much troubleshooting without the complete error message.
> >>
> >> --
> >> Gary VanderMolen, Microsoft MVP (Mail)
> >> Microsoft MVP Program: http://mvp.support.microsoft.com
> >>
> >>
> >> "Karen" <Karen@discussions.microsoft.com> wrote in message
> >> news:BF56B7CC-B412-46CE-A69B-9094AAA86841@microsoft.com...
> >> > Hi! I am new to live mail and for the first week or so emails
> >> > worked fine.
> >> > Now I cannot send emails but can receive them. It is a talktalk
> >> > account and
> >> > using Windows 7. When I send an email it stays in outbox and it
> >> > attempts to
> >> > send but the green bar does not progress and then I get status
> >> > changed to
> >> > failed. I have tried shutting down and restarting etc but to no
> >> > avail.
> >> > There are no attachments in the emails waiting to be sent. I have
> >> > checked my
> >> > server requires authentication. It worked fine until a few days
> >> > ago! Can
> >> > anyone help please???
> >> .
> >>
>
> .
>