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Thread: IE cannot display web page

  1. #31
    Jo-Anne Guest

    Default Re: IE cannot display web page

    "+Bob+" <nomailplease@example.com> wrote in message
    news:54k7q5166oqclmpl9o78ibrd7s7abo9324@4ax.com...
    > On Fri, 19 Mar 2010 12:39:18 -0500, "Jo-Anne" <Jo-AnneATnowhere.com>
    > wrote:
    >
    >>>
    >>> I think Dan is right. IP address should be http://66.29.206.232/ , but
    >>> that doesn't work!
    >>>

    >>Thank you, Dave! I'll see if I can make the company understand. Maybe I
    >>should try emailing webmaster@lightoptions.net ?
    >>
    >>Jo-Anne

    >
    > First, the failure on the IP address is not significant. If they are
    > on a typical shared server then it needs the hostname in the URL to
    > find a web site. That's likely why it give a "bad hostname" error.
    >
    > Second, the answers here are the shotgun approach. Let's try a
    > procedural method:
    >
    > 1. Go to a machine that CANNOT get there. Start a command prompt and
    > type the following:
    >
    > c:> nslookup www.lightoptions.net
    >
    > Cut and paste the results and post here.
    >
    > 2. To save some posting time, try this too (item #1's results above
    > might eliminate the need to do it, but this way we can save a posting
    > cycle here). At the same command prompt, type:
    >
    > c:> tracert www.lightoptions.net
    >
    > Cut and paste the results and post here.
    >
    > There are more diagnostics, but this will give us a clue where the
    > problem lies (or doesn't, it's a process of elimination).
    >


    Thank you, Bob! I did what you said. I forgot how to copy and paste material
    with DOS commands, so I've just typed it over.

    1. With nslookup, I got the following:
    *** Can't find server name for address 192.168.0.1: Non-existent domain
    *** Default servers are not available
    Server: Unknown
    Address: 192.168.0.1

    DNS request timed out.
    timeout was 2 seconds.
    DNS request timed out.
    timeout was 2 seconds
    *** Request to UnKnown timed-out

    2. With tracert, I got the following:
    Unable to resolve target system name www.lightoptions.net.

    Thank you again for your help!

    Jo-Anne



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  3. #32
    Robin Guest

    Default Re: IE cannot display web page

    My firefox won't open it either.

    "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    news:uvPCPr4xKHA.2436@TK2MSFTNGP04.phx.gbl...
    >I did empty the browser cache without any effect. I guess I'll have to
    >download Firefox and see what happens.
    >
    > Thank you,
    >
    > Jo-Anne
    >
    > "Daave" <daave@example.com> wrote in message
    > news:%23HFSsg4xKHA.2552@TK2MSFTNGP04.phx.gbl...
    >> Try closing IE, emptying your browser cache, and restarting IE.
    >>
    >> Also try using another browser.
    >>
    >> Jo-Anne wrote:
    >>> Hi, Daave,
    >>>
    >>> It appears to be up for some computers and not for others. Mine still
    >>> won't show it.
    >>>
    >>> Jo-Anne
    >>>
    >>> "Daave" <daave@example.com> wrote in message
    >>> news:%23DgPVu2xKHA.2552@TK2MSFTNGP04.phx.gbl...
    >>>> As of this moment (March 19, 1353 UTC or 9:53 AM EDT), the site is
    >>>> up. Jo-Anne wrote:
    >>>>> Good point, Robin. I was able to see the cached copy too--but
    >>>>> couldn't get anywhere from it; no matter what link I clicked on in
    >>>>> the cached copy, I got the same error message. I'll definitely give
    >>>>> them a heads-up.
    >>>>> Thank you!
    >>>>>
    >>>>> Jo-Anne
    >>>>>
    >>>>> "Robin" <greetings@html.com> wrote in message
    >>>>> news:usGHZzyxKHA.5480@TK2MSFTNGP06.phx.gbl...
    >>>>>> Using Google I can view a "cached" copy of the webpage from March
    >>>>>> 11. They must be having problems with their webpage and not
    >>>>>> realize it. "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>> news:OUe0dGyxKHA.5776@TK2MSFTNGP06.phx.gbl...
    >>>>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
    >>>>>>> news:OwW%23E7xxKHA.6140@TK2MSFTNGP05.phx.gbl...
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
    >>>>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on
    >>>>>>>>> another. Both are fully updated--the OS and Flash and Java.
    >>>>>>>>>
    >>>>>>>>> Neither computer has been able to display one website. It's for
    >>>>>>>>> a light fixture store; and when I phoned the store today, the
    >>>>>>>>> people who work there said they use WinXP and IE and the site
    >>>>>>>>> displays just fine (although someone else told them last week
    >>>>>>>>> that the web page couldn't be displayed).
    >>>>>>>>>
    >>>>>>>>> Any idea how I can get to this site? It's
    >>>>>>>>>
    >>>>>>>>> http://lightoptions.net/
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> You can't always abbreviate hostnames any way you want.
    >>>>>>>> E.g. a BING search with lightoptions shows two possibilities.
    >>>>>>>> Do the search and figure out which one you want.
    >>>>>>>>
    >>>>>>>>
    >>>>>>>>>
    >>>>>>>>> Thank you!
    >>>>>>>>>
    >>>>>>>>> Jo-Anne
    >>>>>>>>
    >>>>>>>>
    >>>>>>>> HTH
    >>>>>>>>
    >>>>>>>> Robert Aldwinckle
    >>>>>>>> ---
    >>>>>>>
    >>>>>>> Hi, Robert,
    >>>>>>>
    >>>>>>> I'm afraid I don't understand. The company's website is
    >>>>>>> www.lightoptions.net . The other lightoptions I found with a
    >>>>>>> search is a .com--and that's not the right one. I didn't
    >>>>>>> abbreviate the host name at all... In fact, the first time I
    >>>>>>> tried to get to the site, I did it at Google, after finding it
    >>>>>>> with a search. I just clicked on the link--and got the error
    >>>>>>> message. No matter how I try getting to the site, I always get
    >>>>>>> the error message. Jo-Anne

    >>
    >>

    >
    >



  4. #33
    Jo-Anne Guest

    Default Re: IE cannot display web page

    Good to hear, Robin. That means I don't have to try it.

    Thank you!

    Jo-Anne


    "Robin" <greetings@html.com> wrote in message
    news:%23zT6uc8xKHA.4492@TK2MSFTNGP05.phx.gbl...
    > My firefox won't open it either.
    >
    > "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    > news:uvPCPr4xKHA.2436@TK2MSFTNGP04.phx.gbl...
    >>I did empty the browser cache without any effect. I guess I'll have to
    >>download Firefox and see what happens.
    >>
    >> Thank you,
    >>
    >> Jo-Anne
    >>
    >> "Daave" <daave@example.com> wrote in message
    >> news:%23HFSsg4xKHA.2552@TK2MSFTNGP04.phx.gbl...
    >>> Try closing IE, emptying your browser cache, and restarting IE.
    >>>
    >>> Also try using another browser.
    >>>
    >>> Jo-Anne wrote:
    >>>> Hi, Daave,
    >>>>
    >>>> It appears to be up for some computers and not for others. Mine still
    >>>> won't show it.
    >>>>
    >>>> Jo-Anne
    >>>>
    >>>> "Daave" <daave@example.com> wrote in message
    >>>> news:%23DgPVu2xKHA.2552@TK2MSFTNGP04.phx.gbl...
    >>>>> As of this moment (March 19, 1353 UTC or 9:53 AM EDT), the site is
    >>>>> up. Jo-Anne wrote:
    >>>>>> Good point, Robin. I was able to see the cached copy too--but
    >>>>>> couldn't get anywhere from it; no matter what link I clicked on in
    >>>>>> the cached copy, I got the same error message. I'll definitely give
    >>>>>> them a heads-up.
    >>>>>> Thank you!
    >>>>>>
    >>>>>> Jo-Anne
    >>>>>>
    >>>>>> "Robin" <greetings@html.com> wrote in message
    >>>>>> news:usGHZzyxKHA.5480@TK2MSFTNGP06.phx.gbl...
    >>>>>>> Using Google I can view a "cached" copy of the webpage from March
    >>>>>>> 11. They must be having problems with their webpage and not
    >>>>>>> realize it. "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>> news:OUe0dGyxKHA.5776@TK2MSFTNGP06.phx.gbl...
    >>>>>>>> "Robert Aldwinckle" <robald@techemail.com> wrote in message
    >>>>>>>> news:OwW%23E7xxKHA.6140@TK2MSFTNGP05.phx.gbl...
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
    >>>>>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on
    >>>>>>>>>> another. Both are fully updated--the OS and Flash and Java.
    >>>>>>>>>>
    >>>>>>>>>> Neither computer has been able to display one website. It's for
    >>>>>>>>>> a light fixture store; and when I phoned the store today, the
    >>>>>>>>>> people who work there said they use WinXP and IE and the site
    >>>>>>>>>> displays just fine (although someone else told them last week
    >>>>>>>>>> that the web page couldn't be displayed).
    >>>>>>>>>>
    >>>>>>>>>> Any idea how I can get to this site? It's
    >>>>>>>>>>
    >>>>>>>>>> http://lightoptions.net/
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> You can't always abbreviate hostnames any way you want.
    >>>>>>>>> E.g. a BING search with lightoptions shows two possibilities.
    >>>>>>>>> Do the search and figure out which one you want.
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>>> Thank you!
    >>>>>>>>>>
    >>>>>>>>>> Jo-Anne
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>>> HTH
    >>>>>>>>>
    >>>>>>>>> Robert Aldwinckle
    >>>>>>>>> ---
    >>>>>>>>
    >>>>>>>> Hi, Robert,
    >>>>>>>>
    >>>>>>>> I'm afraid I don't understand. The company's website is
    >>>>>>>> www.lightoptions.net . The other lightoptions I found with a
    >>>>>>>> search is a .com--and that's not the right one. I didn't
    >>>>>>>> abbreviate the host name at all... In fact, the first time I
    >>>>>>>> tried to get to the site, I did it at Google, after finding it
    >>>>>>>> with a search. I just clicked on the link--and got the error
    >>>>>>>> message. No matter how I try getting to the site, I always get
    >>>>>>>> the error message. Jo-Anne
    >>>
    >>>

    >>
    >>

    >




  5. #34
    rob^_^ Guest

    Default Re: IE cannot display web page

    Hi,

    They may have also changed hosting providers. Getting their dns records
    updated around the globe takes time. I can access them from the IE Address
    bar and from the Google search results you provided with no problems from
    here in Australia. A WhoIs places their servers in Louisiana USA, (but that
    does not mean much in this age of cloud services).

    You could be living right next do to the web farm, but the dns routing may
    send you around the globe several times. One old dns record would lead your
    requests to a dead end. It should be Friday night there.
    I would bet that if you try again on Tuesday (your time) it may be fixed.
    Luckily it requires human intervention to press the buttons to update the
    dns records, but unfortunately this does not occur instantaneously. Just a
    moment....

    Yes they have changed their hosting... their old domain records say
    Louisiana, but a tracert from here times out at server in Taiwan. I must be
    seeing some cached versions here myself. (smoke and mirrors and clouds).
    Maybe the Mandarin>>unicode translation of lightoptions is "glorious
    heavenly light" or something that is already taken. (Domain names in
    different languages was introduced at the beginning of this year).

    Regards.

    "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    news:u$wELq7xKHA.2012@TK2MSFTNGP04.phx.gbl...
    > Didn't work, Rob. I did successfully flush the DNS cache, but I still
    > couldn't get to the website. On this computer, I got the error message. On
    > another one, I got to Google. I'll try Bob's suggestion next.
    >
    > Thank you for continuing with this!
    >
    > Jo-Anne
    >
    > "rob^_^" <iecustomizer@hotmail.com> wrote in message
    > news:793E6F98-240E-4685-9D37-CFA2E513A6C1@microsoft.com...
    >> Hi Jo-Anne,
    >>
    >> http://www.hosting.com/support/info/flushdns/
    >>
    >> How do I flush a computer's DNS cache?The following article explains how
    >> to flush a computer's DNS cache. Flushing the cache removes all the
    >> information stored in cache, forcing the computer to ...
    >> www.hosting.com/support/info/flushdns/
    >>
    >> Google and other SP's do not really "Search the web". Their spiders do
    >> (and at irregular) intervals, depending on robots.txt settings.
    >>
    >> There are a number of backbone dns servers on the internet and your
    >> computer maintains a small list of frequently used IPP addresses to
    >> speed things up. Flushing your dns cache forces your pc to go directly to
    >> the backbone dns servers.
    >>
    >> Regards.
    >>
    >> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >> news:#YlhJq4xKHA.5036@TK2MSFTNGP02.phx.gbl...
    >>> Hi, again, Rob,
    >>>
    >>> Before I respond to your questions, here's something interesting that I
    >>> forgot about until I tried just now to get to the website from my third
    >>> computer.
    >>>
    >>> On computer 1, I got the web address for the company by doing a Google
    >>> search.
    >>>
    >>> On computers 2 and 3, I didn't do a Google search but simply typed the
    >>> company's web address at the IE address bar. On both of those computers,
    >>> the first time I typed the web address at the address bar, I got taken
    >>> to the Google search page for that company rather than to the company's
    >>> web address.
    >>>
    >>> Here's the page I was taken to on computers 2 and 3 the first time I
    >>> typed www.lightoptions.net at the address bar (but not after the first
    >>> time):
    >>>
    >>> http://www.google.com/search?sourcei...B_enUS357US357
    >>>
    >>> Any idea of why that happened?
    >>>
    >>> Now on to your questions:
    >>>
    >>>> Is Google your homepage in IE8? Do you have "Include updated website
    >>>> lists from Microsoft" checked on the Tools>Compatibility View Settings?
    >>>
    >>>
    >>> Google isn't my homepage on any of my computers.
    >>>
    >>>
    >>>> I actually get directed to http://www.lightoptions.net/e/index.asp when
    >>>> I copy and paste www.lightoptions.net. in the IE Address bar.
    >>>
    >>>
    >>> I don't get directed there when I do the same. I clicked on your link,
    >>> and it showed up in the address bar but got me the same error message as
    >>> before.
    >>>
    >>>
    >>>> So they have changed the location of their homepage recently and the
    >>>> Google search results were using an old link. Search Spiders crawl web
    >>>> sites and index links and pages and meta data from web sites according
    >>>> to instructions in robots.txt.
    >>>>
    >>>> They need to go to Google site owners site and get the Google spiders
    >>>> to re-index their site each time they change the home page...
    >>>>
    >>>> Actually I just checked... they do not have a robots.txt file. The link
    >>>> you clicked on was probably a paid google adsence link. Tell them to
    >>>> visit the Google Site Owners site and to add a robots.txt file to their
    >>>> site and have the Google spiders index their site. They should get more
    >>>> information about how to maximize their Google ads from the G site
    >>>> owners site.
    >>>
    >>>
    >>> But it doesn't matter if I click on the Google link or hand-type the
    >>> address (either the old or the new) at the address bar. I still can't
    >>> reach the website.
    >>>
    >>>
    >>>> Their web page has some errors on it which may cause it not to display
    >>>> in some modern standards compliant web browsers. I charge too much to
    >>>> bother them with what should be changed. They probably outsource the
    >>>> programming for their site anyway.
    >>>>
    >>>> Perhaps thats why they recently changed their homepage. The programmers
    >>>> are trying to fix things.<sigh> fix or f it.
    >>>>
    >>>> MS also charges for business support, so I guess they will be on their
    >>>> own.
    >>>>
    >>>> Your not programming it are you? Keeping quiet out of embarrassment?
    >>>>
    >>>> http://www.google.com/support/webmas...n&answer=35769
    >>>
    >>>
    >>> Nope, I'm not the programmer. When I called the company yesterday to
    >>> tell them what was happening, the woman who answered said: "Oh, I'll
    >>> have to contact our programmer; someone else reported this too."
    >>> Unfortunately, she then decided she didn't need to contact the
    >>> programmer because she and her colleagues at the store could get to the
    >>> website there.
    >>>
    >>> Anything else I can do before contacting the store again?
    >>>
    >>> Thank you VERY much!
    >>>
    >>> Jo-Anne
    >>>
    >>>
    >>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>> news:e0lGJJzxKHA.5480@TK2MSFTNGP06.phx.gbl...
    >>>>> Hi, again, Rob,
    >>>>>
    >>>>> I unchecked the Google Toolbar shortly after I bought the computer.
    >>>>> However, at your suggestion, I started IE with no addons--and still no
    >>>>> luck getting to that website. As Robin suggested, I clicked on the
    >>>>> cached version of the main webpage at the Google.com search results
    >>>>> and got it (minus a lot of material on the page) as of March 11.
    >>>>>
    >>>>> My connection is DSL and quite fast, I think.
    >>>>>
    >>>>> If I want to contact the company, what should I say about what might
    >>>>> be causing the problem? (It's interesting that Bruce couldn't get to
    >>>>> the site and Robin could see only the cached page--same as I could.)
    >>>>>
    >>>>> Thank you again!
    >>>>>
    >>>>> Jo-Anne
    >>>>>
    >>>>>
    >>>>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
    >>>>> news:A07D11C9-3311-463B-9CF2-ED8201E769B3@microsoft.com...
    >>>>>> Hi Jo-Anne,
    >>>>>>
    >>>>>> Do you have the Google Toolbar enabled/Visible?
    >>>>>>
    >>>>>> Try to rule out Google and other IE Addons by starting IE in no
    >>>>>> Addons mode.
    >>>>>>
    >>>>>> Start>Programs>Accessories>System Tools>Internet Explorer (no Addons)
    >>>>>>
    >>>>>>
    >>>>>> I can get there no problems. They are US based so timeouts should not
    >>>>>> be the issue even if you have dialup. Apart from the html errors in
    >>>>>> their page there are no links to other sites and even placing the
    >>>>>> site in the Restricted zone does nothing.
    >>>>>>
    >>>>>> If no Addons mode works it may be one of your settings for the Google
    >>>>>> Toolbar (Quality control)... Click the Spanner options button on the
    >>>>>> toolbar you will see the options that are not compatible with IE8
    >>>>>> clearly marked. Uncheck them or disable/hide the GTB.
    >>>>>>
    >>>>>> Your version of the GTB is compatible with IE8. Just some of the
    >>>>>> options aren't.
    >>>>>>
    >>>>>> Regards.
    >>>>>>
    >>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>> news:OUTXKixxKHA.984@TK2MSFTNGP05.phx.gbl...
    >>>>>>> Thank you, Rob! I tried your fixes, but they didn't work. After I
    >>>>>>> did the reset to default at the Security tab, it appeared that
    >>>>>>> nothing had changed; and "Automatically recover..." was already
    >>>>>>> checked at the Advanced tab. Here's what I got at the website you
    >>>>>>> had me go to on my computer running IE8:
    >>>>>>>
    >>>>>>> Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0;
    >>>>>>> GTB6.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR
    >>>>>>> 3.5.30729)
    >>>>>>>
    >>>>>>> Thank you again!
    >>>>>>>
    >>>>>>> Jo-Anne
    >>>>>>>
    >>>>>>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
    >>>>>>> news:OxWWJ5wxKHA.3304@TK2MSFTNGP06.phx.gbl...
    >>>>>>>> Hi Jo-Anne,
    >>>>>>>>
    >>>>>>>> For your IE8 computer (I did not test with IE7 yet, but try to get
    >>>>>>>> the IE8 machine to work first) go
    >>>>>>>>
    >>>>>>>> Tools>Internet Options - Security tab, click the "Reset all zones
    >>>>>>>> to default" button.
    >>>>>>>>
    >>>>>>>> On the Advanced tab, check "Automatically recover from rendering
    >>>>>>>> errors with Compatibility View"
    >>>>>>>>
    >>>>>>>> Try to load the site again.
    >>>>>>>>
    >>>>>>>> There are some serious coding problems on their homepage... It
    >>>>>>>> works on my Vista IE8 machine and my XP IE8 machine with the above
    >>>>>>>> settings...
    >>>>>>>>
    >>>>>>>> If still no luck please go to
    >>>>>>>>
    >>>>>>>> http://enhanceie.com/ua.aspx
    >>>>>>>>
    >>>>>>>> and copy and post back with your userAgent string (the page above
    >>>>>>>> will explain what tf userAgent string is)
    >>>>>>>>
    >>>>>>>> Regards.
    >>>>>>>>
    >>>>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
    >>>>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on
    >>>>>>>>> another. Both are fully updated--the OS and Flash and Java.
    >>>>>>>>>
    >>>>>>>>> Neither computer has been able to display one website. It's for a
    >>>>>>>>> light fixture store; and when I phoned the store today, the people
    >>>>>>>>> who work there said they use WinXP and IE and the site displays
    >>>>>>>>> just fine (although someone else told them last week that the web
    >>>>>>>>> page couldn't be displayed).
    >>>>>>>>>
    >>>>>>>>> Any idea how I can get to this site? It's
    >>>>>>>>>
    >>>>>>>>> http://lightoptions.net/
    >>>>>>>>>
    >>>>>>>>> Thank you!
    >>>>>>>>>
    >>>>>>>>> Jo-Anne
    >>>>>>>>>
    >>>>>>>>>
    >>>>>>>
    >>>>>>>
    >>>>>
    >>>>>
    >>>
    >>>

    >
    >


  6. #35
    Jo-Anne Guest

    Default Re: IE cannot display web page

    Love it, Rob! The store is in Illinois. Taiwan? How strange...

    Here's hoping it's fixed soon.

    Jo-Anne


    "rob^_^" <iecustomizer@hotmail.com> wrote in message
    news:671333FB-52EC-451A-A918-51068F25650C@microsoft.com...
    > Hi,
    >
    > They may have also changed hosting providers. Getting their dns records
    > updated around the globe takes time. I can access them from the IE Address
    > bar and from the Google search results you provided with no problems from
    > here in Australia. A WhoIs places their servers in Louisiana USA, (but
    > that does not mean much in this age of cloud services).
    >
    > You could be living right next do to the web farm, but the dns routing may
    > send you around the globe several times. One old dns record would lead
    > your requests to a dead end. It should be Friday night there.
    > I would bet that if you try again on Tuesday (your time) it may be fixed.
    > Luckily it requires human intervention to press the buttons to update the
    > dns records, but unfortunately this does not occur instantaneously. Just a
    > moment....
    >
    > Yes they have changed their hosting... their old domain records say
    > Louisiana, but a tracert from here times out at server in Taiwan. I must
    > be seeing some cached versions here myself. (smoke and mirrors and
    > clouds). Maybe the Mandarin>>unicode translation of lightoptions is
    > "glorious heavenly light" or something that is already taken. (Domain
    > names in different languages was introduced at the beginning of this
    > year).
    >
    > Regards.
    >
    > "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    > news:u$wELq7xKHA.2012@TK2MSFTNGP04.phx.gbl...
    >> Didn't work, Rob. I did successfully flush the DNS cache, but I still
    >> couldn't get to the website. On this computer, I got the error message.
    >> On another one, I got to Google. I'll try Bob's suggestion next.
    >>
    >> Thank you for continuing with this!
    >>
    >> Jo-Anne
    >>
    >> "rob^_^" <iecustomizer@hotmail.com> wrote in message
    >> news:793E6F98-240E-4685-9D37-CFA2E513A6C1@microsoft.com...
    >>> Hi Jo-Anne,
    >>>
    >>> http://www.hosting.com/support/info/flushdns/
    >>>
    >>> How do I flush a computer's DNS cache?The following article explains how
    >>> to flush a computer's DNS cache. Flushing the cache removes all the
    >>> information stored in cache, forcing the computer to ...
    >>> www.hosting.com/support/info/flushdns/
    >>>
    >>> Google and other SP's do not really "Search the web". Their spiders do
    >>> (and at irregular) intervals, depending on robots.txt settings.
    >>>
    >>> There are a number of backbone dns servers on the internet and your
    >>> computer maintains a small list of frequently used IPP addresses to
    >>> speed things up. Flushing your dns cache forces your pc to go directly
    >>> to the backbone dns servers.
    >>>
    >>> Regards.
    >>>
    >>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>> news:#YlhJq4xKHA.5036@TK2MSFTNGP02.phx.gbl...
    >>>> Hi, again, Rob,
    >>>>
    >>>> Before I respond to your questions, here's something interesting that I
    >>>> forgot about until I tried just now to get to the website from my third
    >>>> computer.
    >>>>
    >>>> On computer 1, I got the web address for the company by doing a Google
    >>>> search.
    >>>>
    >>>> On computers 2 and 3, I didn't do a Google search but simply typed the
    >>>> company's web address at the IE address bar. On both of those
    >>>> computers, the first time I typed the web address at the address bar, I
    >>>> got taken to the Google search page for that company rather than to the
    >>>> company's web address.
    >>>>
    >>>> Here's the page I was taken to on computers 2 and 3 the first time I
    >>>> typed www.lightoptions.net at the address bar (but not after the first
    >>>> time):
    >>>>
    >>>> http://www.google.com/search?sourcei...B_enUS357US357
    >>>>
    >>>> Any idea of why that happened?
    >>>>
    >>>> Now on to your questions:
    >>>>
    >>>>> Is Google your homepage in IE8? Do you have "Include updated website
    >>>>> lists from Microsoft" checked on the Tools>Compatibility View
    >>>>> Settings?
    >>>>
    >>>>
    >>>> Google isn't my homepage on any of my computers.
    >>>>
    >>>>
    >>>>> I actually get directed to http://www.lightoptions.net/e/index.asp
    >>>>> when I copy and paste www.lightoptions.net. in the IE Address bar.
    >>>>
    >>>>
    >>>> I don't get directed there when I do the same. I clicked on your link,
    >>>> and it showed up in the address bar but got me the same error message
    >>>> as before.
    >>>>
    >>>>
    >>>>> So they have changed the location of their homepage recently and the
    >>>>> Google search results were using an old link. Search Spiders crawl web
    >>>>> sites and index links and pages and meta data from web sites according
    >>>>> to instructions in robots.txt.
    >>>>>
    >>>>> They need to go to Google site owners site and get the Google spiders
    >>>>> to re-index their site each time they change the home page...
    >>>>>
    >>>>> Actually I just checked... they do not have a robots.txt file. The
    >>>>> link you clicked on was probably a paid google adsence link. Tell them
    >>>>> to visit the Google Site Owners site and to add a robots.txt file to
    >>>>> their site and have the Google spiders index their site. They should
    >>>>> get more information about how to maximize their Google ads from the G
    >>>>> site owners site.
    >>>>
    >>>>
    >>>> But it doesn't matter if I click on the Google link or hand-type the
    >>>> address (either the old or the new) at the address bar. I still can't
    >>>> reach the website.
    >>>>
    >>>>
    >>>>> Their web page has some errors on it which may cause it not to display
    >>>>> in some modern standards compliant web browsers. I charge too much to
    >>>>> bother them with what should be changed. They probably outsource the
    >>>>> programming for their site anyway.
    >>>>>
    >>>>> Perhaps thats why they recently changed their homepage. The
    >>>>> programmers are trying to fix things.<sigh> fix or f it.
    >>>>>
    >>>>> MS also charges for business support, so I guess they will be on their
    >>>>> own.
    >>>>>
    >>>>> Your not programming it are you? Keeping quiet out of embarrassment?
    >>>>>
    >>>>> http://www.google.com/support/webmas...n&answer=35769
    >>>>
    >>>>
    >>>> Nope, I'm not the programmer. When I called the company yesterday to
    >>>> tell them what was happening, the woman who answered said: "Oh, I'll
    >>>> have to contact our programmer; someone else reported this too."
    >>>> Unfortunately, she then decided she didn't need to contact the
    >>>> programmer because she and her colleagues at the store could get to the
    >>>> website there.
    >>>>
    >>>> Anything else I can do before contacting the store again?
    >>>>
    >>>> Thank you VERY much!
    >>>>
    >>>> Jo-Anne
    >>>>
    >>>>
    >>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>> news:e0lGJJzxKHA.5480@TK2MSFTNGP06.phx.gbl...
    >>>>>> Hi, again, Rob,
    >>>>>>
    >>>>>> I unchecked the Google Toolbar shortly after I bought the computer.
    >>>>>> However, at your suggestion, I started IE with no addons--and still
    >>>>>> no luck getting to that website. As Robin suggested, I clicked on the
    >>>>>> cached version of the main webpage at the Google.com search results
    >>>>>> and got it (minus a lot of material on the page) as of March 11.
    >>>>>>
    >>>>>> My connection is DSL and quite fast, I think.
    >>>>>>
    >>>>>> If I want to contact the company, what should I say about what might
    >>>>>> be causing the problem? (It's interesting that Bruce couldn't get to
    >>>>>> the site and Robin could see only the cached page--same as I could.)
    >>>>>>
    >>>>>> Thank you again!
    >>>>>>
    >>>>>> Jo-Anne
    >>>>>>
    >>>>>>
    >>>>>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
    >>>>>> news:A07D11C9-3311-463B-9CF2-ED8201E769B3@microsoft.com...
    >>>>>>> Hi Jo-Anne,
    >>>>>>>
    >>>>>>> Do you have the Google Toolbar enabled/Visible?
    >>>>>>>
    >>>>>>> Try to rule out Google and other IE Addons by starting IE in no
    >>>>>>> Addons mode.
    >>>>>>>
    >>>>>>> Start>Programs>Accessories>System Tools>Internet Explorer (no
    >>>>>>> Addons)
    >>>>>>>
    >>>>>>>
    >>>>>>> I can get there no problems. They are US based so timeouts should
    >>>>>>> not be the issue even if you have dialup. Apart from the html errors
    >>>>>>> in their page there are no links to other sites and even placing the
    >>>>>>> site in the Restricted zone does nothing.
    >>>>>>>
    >>>>>>> If no Addons mode works it may be one of your settings for the
    >>>>>>> Google Toolbar (Quality control)... Click the Spanner options button
    >>>>>>> on the toolbar you will see the options that are not compatible with
    >>>>>>> IE8 clearly marked. Uncheck them or disable/hide the GTB.
    >>>>>>>
    >>>>>>> Your version of the GTB is compatible with IE8. Just some of the
    >>>>>>> options aren't.
    >>>>>>>
    >>>>>>> Regards.
    >>>>>>>
    >>>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>> news:OUTXKixxKHA.984@TK2MSFTNGP05.phx.gbl...
    >>>>>>>> Thank you, Rob! I tried your fixes, but they didn't work. After I
    >>>>>>>> did the reset to default at the Security tab, it appeared that
    >>>>>>>> nothing had changed; and "Automatically recover..." was already
    >>>>>>>> checked at the Advanced tab. Here's what I got at the website you
    >>>>>>>> had me go to on my computer running IE8:
    >>>>>>>>
    >>>>>>>> Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0;
    >>>>>>>> GTB6.4; .NET CLR 2.0.50727; .NET CLR 3.0.4506.2152; .NET CLR
    >>>>>>>> 3.5.30729)
    >>>>>>>>
    >>>>>>>> Thank you again!
    >>>>>>>>
    >>>>>>>> Jo-Anne
    >>>>>>>>
    >>>>>>>> "rob^_^" <iecustomizer@hotmail.com> wrote in message
    >>>>>>>> news:OxWWJ5wxKHA.3304@TK2MSFTNGP06.phx.gbl...
    >>>>>>>>> Hi Jo-Anne,
    >>>>>>>>>
    >>>>>>>>> For your IE8 computer (I did not test with IE7 yet, but try to get
    >>>>>>>>> the IE8 machine to work first) go
    >>>>>>>>>
    >>>>>>>>> Tools>Internet Options - Security tab, click the "Reset all zones
    >>>>>>>>> to default" button.
    >>>>>>>>>
    >>>>>>>>> On the Advanced tab, check "Automatically recover from rendering
    >>>>>>>>> errors with Compatibility View"
    >>>>>>>>>
    >>>>>>>>> Try to load the site again.
    >>>>>>>>>
    >>>>>>>>> There are some serious coding problems on their homepage... It
    >>>>>>>>> works on my Vista IE8 machine and my XP IE8 machine with the above
    >>>>>>>>> settings...
    >>>>>>>>>
    >>>>>>>>> If still no luck please go to
    >>>>>>>>>
    >>>>>>>>> http://enhanceie.com/ua.aspx
    >>>>>>>>>
    >>>>>>>>> and copy and post back with your userAgent string (the page above
    >>>>>>>>> will explain what tf userAgent string is)
    >>>>>>>>>
    >>>>>>>>> Regards.
    >>>>>>>>>
    >>>>>>>>> "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    >>>>>>>>> news:#iUTUWwxKHA.1796@TK2MSFTNGP02.phx.gbl...
    >>>>>>>>>> I'm using WinXP and IE7 on one computer and WinXP and IE8 on
    >>>>>>>>>> another. Both are fully updated--the OS and Flash and Java.
    >>>>>>>>>>
    >>>>>>>>>> Neither computer has been able to display one website. It's for a
    >>>>>>>>>> light fixture store; and when I phoned the store today, the
    >>>>>>>>>> people who work there said they use WinXP and IE and the site
    >>>>>>>>>> displays just fine (although someone else told them last week
    >>>>>>>>>> that the web page couldn't be displayed).
    >>>>>>>>>>
    >>>>>>>>>> Any idea how I can get to this site? It's
    >>>>>>>>>>
    >>>>>>>>>> http://lightoptions.net/
    >>>>>>>>>>
    >>>>>>>>>> Thank you!
    >>>>>>>>>>
    >>>>>>>>>> Jo-Anne
    >>>>>>>>>>
    >>>>>>>>>>
    >>>>>>>>
    >>>>>>>>
    >>>>>>
    >>>>>>
    >>>>
    >>>>

    >>
    >>




  7. #36
    +Bob+ Guest

    Default Re: IE cannot display web page

    On Fri, 19 Mar 2010 18:36:29 -0500, "Jo-Anne" <Jo-AnneATnowhere.com>
    wrote:

    >1. With nslookup, I got the following:
    >*** Can't find server name for address 192.168.0.1: Non-existent domain
    >*** Default servers are not available
    >Server: Unknown
    >Address: 192.168.0.1
    >
    >DNS request timed out.
    > timeout was 2 seconds.
    >DNS request timed out.
    > timeout was 2 seconds
    >*** Request to UnKnown timed-out
    >
    >2. With tracert, I got the following:
    >Unable to resolve target system name www.lightoptions.net.
    >
    >Thank you again for your help!
    >
    >Jo-Anne


    Jo-Anne:

    I think you have a configuration and/or network problem on the system
    in question. The results under item #1 above indicate that your
    computer is going to your router as the first DNS hop but that you
    can't get any DNS information from it (or can't even get to the
    router). Likewise the #2 result tells me you can't look up the name in
    DNS either.

    Please try this: try to go to a web site you've never been to. I'll
    suggest http://www.example.com. Let me know what happens when you try
    that.

    Also try this in a command window:

    c:> nslookup lightoptions.net 216.69.164.196

    Post the results again. FYI - to copy and paste from a command window,
    select with your mouse, then when the text you want is highlighted,
    press enter. You should then be able to paste that in windows with a
    right click -> Paste.



  8. #37
    Jo-Anne Guest

    Default Re: IE cannot display web page

    "+Bob+" <nomailplease@example.com> wrote in message
    news:7mj8q59ojg3crjj8m25ud2qi6bkrucfnh2@4ax.com...
    > On Fri, 19 Mar 2010 18:36:29 -0500, "Jo-Anne" <Jo-AnneATnowhere.com>
    > wrote:
    >
    >>1. With nslookup, I got the following:
    >>*** Can't find server name for address 192.168.0.1: Non-existent domain
    >>*** Default servers are not available
    >>Server: Unknown
    >>Address: 192.168.0.1
    >>
    >>DNS request timed out.
    >> timeout was 2 seconds.
    >>DNS request timed out.
    >> timeout was 2 seconds
    >>*** Request to UnKnown timed-out
    >>
    >>2. With tracert, I got the following:
    >>Unable to resolve target system name www.lightoptions.net.
    >>
    >>Thank you again for your help!
    >>
    >>Jo-Anne

    >
    > Jo-Anne:
    >
    > I think you have a configuration and/or network problem on the system
    > in question. The results under item #1 above indicate that your
    > computer is going to your router as the first DNS hop but that you
    > can't get any DNS information from it (or can't even get to the
    > router). Likewise the #2 result tells me you can't look up the name in
    > DNS either.
    >
    > Please try this: try to go to a web site you've never been to. I'll
    > suggest http://www.example.com. Let me know what happens when you try
    > that.
    >
    > Also try this in a command window:
    >
    > c:> nslookup lightoptions.net 216.69.164.196
    >
    > Post the results again. FYI - to copy and paste from a command window,
    > select with your mouse, then when the text you want is highlighted,
    > press enter. You should then be able to paste that in windows with a
    > right click -> Paste.
    >
    >


    Here we go...

    1. I went to www.example.com and got the following:
    You have reached this web page by typing "example.com", "example.net", or
    "example.org" into your web browser.
    These domain names are reserved for use in documentation and are not
    available for registration. See RFC 2606, Section 3.

    2. With the command nslookup, I got this:
    Server: Illuminationsbydesign.net
    Address: 216.69.164.196

    Name: lightoptions.net
    Address: 66.29.206.232

    3. I couldn't highlight anything in the Command Prompt screen with the
    mouse, so I typed the above material here.

    Thank you, Bob, for your continuing help!

    Jo-Anne



  9. #38
    Daave Guest

    Default Re: IE cannot display web page

    Jo-Anne wrote:
    > 2. With the command nslookup, I got this:
    > Server: Illuminationsbydesign.net
    > Address: 216.69.164.196


    Same as:
    http://www.plaza-lighting.com/e/index.asp

    The plot thickens. :-)



  10. #39
    Robert Aldwinckle Guest

    Default Re: IE cannot display web page


    "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    news:OlY48I$xKHA.4492@TK2MSFTNGP05.phx.gbl...

    > 3. I couldn't highlight anything in the Command Prompt screen with the
    > mouse, so I typed the above material here.



    There are two ways to do that, use the keyboard or use the mouse. Both
    require you to activate the Mark command in the Edit menu first. So,
    right-click, Mark or Alt-Space,Edit,Mark.

    Is that enough of a hint? ; )


    HTH

    Robert
    ---


  11. #40
    Jo-Anne Guest

    Default Re: IE cannot display web page

    "Robert Aldwinckle" <robald@techemail.com> wrote in message
    news:uDkslZEyKHA.1796@TK2MSFTNGP02.phx.gbl...
    >
    > "Jo-Anne" <Jo-AnneATnowhere.com> wrote in message
    > news:OlY48I$xKHA.4492@TK2MSFTNGP05.phx.gbl...
    >
    >> 3. I couldn't highlight anything in the Command Prompt screen with the
    >> mouse, so I typed the above material here.

    >
    >
    > There are two ways to do that, use the keyboard or use the mouse. Both
    > require you to activate the Mark command in the Edit menu first. So,
    > right-click, Mark or Alt-Space,Edit,Mark.
    >
    > Is that enough of a hint? ; )
    >
    >
    > HTH
    >
    > Robert
    > ---


    Thank you, Robert! I was sure there must be a way, but I had no idea what it
    was. The mouse worked fine after Mark.

    Jo-Anne



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